Margaux

Terms of service

Last updated 2026-10-13

These terms are an agreement between you and Margaux ("we") for the use of Margaux (the "service"). By creating an account you accept them.

The service

Margaux collects messages from the channels you connect, drafts replies with AI, qualifies leads, and records bookings and payments. Features depend on your plan and on what each connected provider (Meta, Razorpay, Stripe, Postmark, Cal.com) allows.

Your account

  • You must be at least 18 and able to enter a contract.
  • Keep your credentials secure; you are responsible for activity in your workspace.
  • You are responsible for the people you invite and the roles you give them.

Your responsibilities for your clients' data

  • You control the personal data of the people who message you, and you are responsible for having a lawful basis to message them and for honouring their requests. We process it on your instructions as described in our privacy policy.
  • You must follow the rules of each channel you connect, including Meta's WhatsApp Business and Platform policies, and anti-spam law. Opt-outs are enforced by the service and cannot be overridden.

AI-drafted replies

AI drafts can be wrong. You choose whether drafts are sent automatically or after review, and you are responsible for what is sent from your workspace. The service holds sensitive or uncertain drafts for human review, but it is not professional medical, legal, financial or psychological advice, and you must not configure it to present itself as such.

Acceptable use

No unlawful, deceptive, harassing or unsolicited bulk messaging; no attempts to break, overload or reverse-engineer the service or reach another customer's data; no content that infringes others' rights. We may suspend a workspace that puts the service, other customers or recipients at risk, and will tell you why.

Plans, billing and cancellation

Paid plans are billed in advance for each billing period at the price shown when you subscribe. You can cancel at any time; see refunds & cancellation. Payments you collect from your own clients through Razorpay or Stripe are between you, your client and that provider.

Your content

You keep all rights to your content and your clients' data. You give us permission to host and process it only to provide the service. Workspace owners can export it at any time from Settings → Data & privacy.

Availability and changes

We work to keep the service available but do not guarantee uninterrupted operation, and third-party channels may change or limit their APIs. We may change features; we will give notice of material changes to these terms.

Liability

To the extent the law allows, the service is provided "as is", and our total liability for any claim is limited to the fees you paid us in the 12 months before it. We are not liable for indirect or consequential loss, or for the acts of third-party providers.

Ending the agreement

You can delete your workspace at any time. On termination, your data is deleted as described in the privacy policy, after any export you request.

Law

These terms are governed by the laws of India, and the courts at the operator's registered location have jurisdiction.

Contact

Margaux, Sector 13, Rohini, New Delhi 110085, India — bajajr0701@gmail.com